Privacy Policy

Qumpra.com
Last Updated: January 21, 2026

Qumpra.com values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, store, and protect your information in accordance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations.

By using Qumpra.com (the “Platform”), you acknowledge and agree to the collection and use of information as described in this Policy.

1. ABOUT QUMPRA.COM

Qumpra.com is an online marketplace and facilitation platform operated by Sapong Enterprises, connecting customers with public market vendors, merchants, and independent Qumprador personal shoppers for the purchase and delivery of goods.

Qumpra.com acts solely as a platform and coordinator. Vendors and Qumpradors operate as independent third parties.

Data Controller:
Sapong Enterprises
Brookridge, Dr. Pablo U. Abella St., Labangon, Cebu City, Philippines
📞 0961 911 9068
📧 support@qumpra.com

2. INFORMATION WE COLLECT

We collect personal data that is necessary, relevant, and lawful to provide and improve our services.

2.1 Information You Provide

Full name
Mobile number
Email address
Delivery address and location details
Account login credentials
Order details and purchase history
Payment and transaction references (excluding full card or sensitive payment details)
Communications with customer support
Feedback, reviews, and complaints

2.2 Automatically Collected Information

Device type, operating system, and browser information
IP address and approximate location
Platform usage data, logs, and timestamps
Cookies and similar tracking technologies

2.3 Information from Third Parties

Payment confirmations from payment service providers
Order and delivery status updates from vendors, logistics partners, or Qumpradors
Fraud prevention, identity verification, and security-related data

3. PURPOSES OF DATA PROCESSING

Your personal data is processed for legitimate and specific purposes, including:

Account creation and management
Order placement, processing, and fulfillment
Coordination with vendors, delivery partners, and Qumpradors
Customer support and issue resolution
Payment processing, refunds, and wallet transactions
Fraud detection, security, and risk management
Compliance with legal and regulatory obligations
Platform analytics, improvement, and service optimization
Marketing communications, where consent or legal basis exists

4. LEGAL BASES FOR PROCESSING

We process personal data based on one or more of the following legal grounds:

Consent of the data subject
Contractual necessity to provide requested services
Legal obligations under Philippine law
Legitimate business interests, provided these do not override your rights and freedoms

5. DISCLOSURE OF PERSONAL DATA

We disclose personal data only to the extent necessary for legitimate purposes, including to:

Public market vendors and merchants
Independent Qumprador personal shoppers
Payment service providers
Logistics and delivery partners
IT service providers and hosting platforms
Government authorities, when required by law or lawful process

All third parties are required to implement reasonable organizational, physical, and technical safeguards to protect personal data.

6. QUMPRADORS AND VENDORS

Qumpradors and vendors:

Receive only the personal data necessary to fulfill customer orders
Operate as independent contractors or entities, not employees or agents of Qumpra.com
Are prohibited from using personal data for purposes outside order fulfillment and related support
Are required to comply with platform data protection and confidentiality standards

Qumpra.com does not control how Qumpradors perform their services beyond data protection and customer safety requirements.

7. COOKIES AND TRACKING TECHNOLOGIES

Qumpra.com uses cookies and similar technologies to:

Enable essential platform functionality
Improve user experience and performance
Analyze traffic and usage patterns

You may manage or disable cookies through your browser settings. Disabling cookies may affect certain features of the Platform.

8. DATA RETENTION

We retain personal data only for as long as necessary to:

Fulfill the purposes stated in this Policy
Comply with legal, accounting, tax, or regulatory obligations
Resolve disputes and enforce agreements

When data is no longer required, it is securely deleted, anonymized, or archived in accordance with applicable laws.

9. DATA SECURITY

We implement reasonable and appropriate safeguards, including:

Secure servers and encrypted connections
Access controls and authentication measures
Confidentiality obligations for authorized personnel
Regular monitoring and system updates

While we take reasonable measures to protect your data, no system can guarantee absolute security.

10. YOUR RIGHTS AS A DATA SUBJECT

Under RA 10173, you have the right to:

Be informed about data processing
Access your personal data
Object to processing under certain circumstances
Correct or rectify inaccurate or incomplete data
Erase or block personal data where legally applicable
Data portability
Lodge a complaint with the National Privacy Commission (NPC)

Requests may be submitted to support@qumpra.com.

11. MARKETING COMMUNICATIONS

You may receive promotional or marketing communications only if:

You have provided consent, or
Such communications are permitted by applicable laws

You may opt out at any time through your account settings or by contacting us.

12. CHILDREN’S PRIVACY

Qumpra.com is not intended for individuals under 18 years old. We do not knowingly collect personal data from minors without verifiable parental or guardian consent.

13. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in laws, regulations, or platform practices. Updates will be posted on the Platform, and continued use constitutes acceptance of the revised Policy.